CNB Bank Retirement Services Representative

CNB Bank•Clearfield, PA

13h•Hybrid

About The Position

Retirement Services is dedicated to delivering exceptional deposit support to branch teams across all divisions of CNB Bank. The team is responsible for accurately reviewing, researching, and processing retirement-related requests, ensuring each transaction meets regulatory requirements while consistently meeting the needs and expectations of our clients.

Requirements

High school diploma or general education degree (GED) is required
Ability to read, comprehend, and interpret documents.
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
Ability to communicate to clients directly and effectively.
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
Prior experience with, or the demonstrated ability to learn, the Bank’s core processing systems, reporting tools, and other computer applications essential to performing job responsibilities effectively.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to compute rates, ratios, and percentages, and to read, analyze, and interpret bar graphs and other basic data visualizations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables in a standardized situation.
Substantial time spent at a desk using standard office equipment, including computers, telephones, and printers.
The ability to travel occasionally to market areas and attend off site seminars, meetings, or training sessions is required.

Nice To Haves

Related experience and post secondary education are preferred.

Responsibilities

Basic knowledge of how IRA/HSA Accounts function
Ability to understand and process Transfers and Rollovers
Regulatory knowledge of Required Minimum Distribution rules and penalties
Monitor dormant accounts and Return Mail
Assist with Tax reporting, Corrections, Withholding and monthly and quarterly reporting requirements
Reviewing, researching, and processing basic retirement transactions such as contributions, distributions, prior-year contributions, statements, returned mail, and dormancy-related items.
Ensuring documentation is complete and accurate, resolve routine exceptions, and escalate complex issues appropriately.
Supporting daily operational tasks, record retention, and document imaging to ensure data integrity and audit readiness.
Researching and processing transfers, conversions, reversals, beneficiary updates, SIMPLE and charitable transactions, pre-authorizations, and stop requests.
Assisting with customer correspondence, exception resolution, and cross-training coverage.
Interpreting policy, procedures, and system data while maintaining a strong focus on accuracy, compliance, and client service.
Managing 945 tax withholding processing, reconciliations, quarterly attestations, excess contributions, corrections, amendments, audit support, form maintenance, and regulatory correspondence.
Contributing to procedure development, training materials, and process improvements, ensuring regulatory compliance, consistency, and operational efficiency.
Providing guidance and coaching to other team members and serving as a key liaison for audits and regulatory inquiries.

Benefits

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs