CNB Bank Retirement Services Representative

CNB Financial Corporation•Clearfield, PA

1d•Onsite

About The Position

Retirement Services is dedicated to delivering exceptional deposit support to branch teams across all divisions of CNB Bank. The team is responsible for accurately reviewing, researching, and processing retirement-related requests, ensuring each transaction meets regulatory requirements while consistently meeting the needs and expectations of our clients. This role operates in a professional office environment and requires substantial time spent at a desk using standard office equipment, including computers, telephones, and printers. The noise level is moderate, with frequent communication and interaction with colleagues and internal partners. The ability to travel occasionally to market areas and attend off site seminars, meetings, or training sessions is required. Retirement Services Representative I (Foundation / Entry-Level) provide foundational support to branch teams across all divisions of CNB Bank. This role focuses on accurate processing of routine retirement transactions while developing a strong working knowledge of IRA and HSA products, procedures, and regulatory requirements. Primary responsibilities include reviewing, researching, and processing basic retirement transactions such as contributions, distributions, prior-year contributions, statements, returned mail, and dormancy-related items. Representatives ensure documentation is complete and accurate, resolve routine exceptions, and escalate complex issues appropriately. This role also supports daily operational tasks, record retention, and document imaging to ensure data integrity and audit readiness. Retirement Services Representative II (Intermediate / Skilled Processing) provide advanced retirement processing support and serve as a trusted resource for more complex account activity. This role requires deeper technical knowledge, independent problem-solving, and consistent application of regulatory and policy requirements. Responsibilities include researching and processing transfers, conversions, reversals, beneficiary updates, SIMPLE and charitable transactions, pre-authorizations, and stop requests. Representatives may assist with customer correspondence, exception resolution, and cross-training coverage. This role often supports branch inquiries by interpreting policy, procedures, and system data while maintaining a strong focus on accuracy, compliance, and client service. Retirement Services Representative III (Advanced / Subject Matter Expert) act as subject matter experts and provide leadership support within the Retirement Services team. This role is responsible for highly complex retirement processing, regulatory reporting, audits, and quality control. Key responsibilities include managing 945 tax withholding processing, reconciliations, quarterly attestations, excess contributions, corrections, amendments, audit support, form maintenance, and regulatory correspondence. Representatives III also contribute to procedure development, training materials, and process improvements, ensuring regulatory compliance, consistency, and operational efficiency. This role may provide guidance and coaching to other team members and serve as a key liaison for audits and regulatory inquiries.

Requirements

High school diploma or general education degree (GED) is required.
Ability to read, comprehend, and interpret documents.
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
Ability to communicate to clients directly and effectively.
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
Prior experience with, or the demonstrated ability to learn, the Bank’s core processing systems, reporting tools, and other computer applications essential to performing job responsibilities effectively.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to compute rates, ratios, and percentages, and to read, analyze, and interpret bar graphs and other basic data visualizations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables in a standardized situation.
Background screening will be conducted.

Nice To Haves

Related experience and post secondary education are preferred.
Takes advantage of ongoing development opportunities by participating in webinars and Bank-provided training programs to build knowledge of departmental processes, systems, and regulatory requirements.
Some travel may be required.

Responsibilities

Accurately reviewing, researching, and processing retirement-related requests.
Ensuring each transaction meets regulatory requirements.
Consistently meeting the needs and expectations of our clients.
Basic knowledge of how IRA/HSA Accounts function.
Ability to understand and process Transfers and Rollovers.
Regulatory knowledge of Required Minimum Distribution rules and penalties.
Monitor dormant accounts and Return Mail.
Assist with Tax reporting, Corrections, Withholding and monthly and quarterly reporting requirements.
Reviewing, researching, and processing basic retirement transactions such as contributions, distributions, prior-year contributions, statements, returned mail, and dormancy-related items.
Ensuring documentation is complete and accurate.
Resolving routine exceptions.
Escalating complex issues appropriately.
Supporting daily operational tasks, record retention, and document imaging to ensure data integrity and audit readiness.
Researching and processing transfers, conversions, reversals, beneficiary updates, SIMPLE and charitable transactions, pre-authorizations, and stop requests.
Assisting with customer correspondence, exception resolution, and cross-training coverage.
Interpreting policy, procedures, and system data while maintaining a strong focus on accuracy, compliance, and client service.
Managing 945 tax withholding processing, reconciliations, quarterly attestations, excess contributions, corrections, amendments, audit support, form maintenance, and regulatory correspondence.
Contributing to procedure development, training materials, and process improvements, ensuring regulatory compliance, consistency, and operational efficiency.
Providing guidance and coaching to other team members.
Serving as a key liaison for audits and regulatory inquiries.

Benefits

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs