Retirement Program Manager

Visa•Austin, TX

4d•$109,800 - $175,700•Hybrid

About The Position

Reporting to the U.S. Retirement leader, this individual-contributor role is primarily responsible for the day-to-day delivery and administration of U.S. retirement programs. The role partners with internal teams and external vendors to support accurate, compliant, employee-focused plan operations. Work covers plan administration, governance support, financial management, compliance, vendor oversight, issue resolution, communications, and continuous improvement. The role may also support Canadian benefits or other financial benefit programs, including HSAs and FSAs, based on business needs and prior experience. The position requires at least three days in the office; the Hiring Manager will confirm which days. Work hours vary according to department needs, and travel is required 5–10% of the time. The work is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently using standard office equipment such as telephones and computers.

Requirements

Basic qualification: 5 or more years of relevant work experience with a bachelor’s degree, at least 2 years of work experience with an advanced degree, or 0 years of work experience with a PhD.
Preferred qualification: 6 or more years of work experience with a bachelor’s degree, 4 or more years of relevant experience with an advanced degree, or up to 3 years of relevant experience with a PhD.
Bachelor’s degree or equivalent experience; typically, 5+ years of related experience in benefits, retirement plan administration, finance, human resources, or a related field.
At least 3 years of direct experience supporting U.S. retirement programs, including defined contribution plan operations.
Strong working knowledge of U.S. retirement plan administration, including defined contribution plans, plan operations, governance, compliance, and vendor management.
Knowledge of ERISA, the Internal Revenue Code, Department of Labor and IRS requirements, and emerging retirement legislation.
Understanding of retirement plan investments and capital markets sufficient to support governance, reporting, and participant-related activities.
Strong analytical, financial, risk-assessment, and problem-solving skills, with close attention to detail and controls.
Ability to independently manage multiple priorities, recurring operational deadlines, and cross-functional projects in a fast-paced environment.
Excellent project management, process improvement, documentation, and issue-resolution skills.
Strong written and verbal communication skills, including the ability to translate complex retirement topics into clear guidance for employees, partners, and leaders.
Strong PowerPoint and presentation skills, including the ability to prepare concise, executive-ready materials.
Ability to build effective working relationships, influence without direct authority, and collaborate across internal teams and external partners.
Sound judgment, discretion, accountability, and commitment to plan participants and the employee experience.
Flexibility to support critical deadlines and work across time zones when needed.

Nice To Haves

Advanced degree or relevant professional certification.
Experience with pension plans.
Experience with Canadian benefits or other financial benefit programs, including HSAs or FSAs.

Responsibilities

Serve as the operational lead for assigned U.S. retirement programs and ensure accurate, timely, employee-focused delivery.
Manage recurring plan administration, vendor deliverables, funding and payroll interfaces, reconciliations, reporting, controls, and participant communications.
Partner with Finance, Controllership, Payroll, Legal, HR, HR Technology, Communications, Procurement, and other stakeholders to resolve issues and deliver program requirements.
Monitor vendor performance, service levels, fees, risks, and open issues; lead follow-up and escalation through resolution.
Support plan design changes, annual planning, RFPs, contract reviews, implementations, and other retirement program projects.
Coordinate required audits, compliance testing, regulatory filings, participant notices, and governance activities with internal and external experts.
Prepare materials for retirement plan governance committees, including reports, meeting materials, decisions, and action tracking.
Review program data, operational trends, participant feedback, market practices, and regulatory developments to identify risks and improvement opportunities.
Develop recommendations to improve controls, simplify administration, strengthen the employee experience, and support business objectives.
Research and resolve participant escalations and complex operational issues in coordination with vendors and internal partners.
Prepare presentations, financial analyses, dashboards, quarterly updates, and executive-ready recommendations.
Maintain current knowledge of U.S. retirement market practices, regulatory requirements, and industry trends.
Support Canadian benefits or other financial benefit programs, including HSAs and FSAs, as business needs and prior experience warrant.
Support critical deadlines and work across time zones when needed.