Retail Web Systems Administrator

UFP Industries•Grand Rapids, MI

About The Position

The Retail Web Systems Administrator supports the UFP Retail Prowood Dealer B2B Portal, built on Oro Commerce, and works with internal departments and customers to improve the portal’s functionality and performance. The role focuses on administering and optimizing the B2B platform, improving user experience, and identifying process improvements through UFP business systems and Oro Commerce. It requires a foundation in ecommerce technologies, project management, and front-end UX/UI support. Oro Commerce duties include updating product lines, managing customers and sales, setting up taxes, running marketing campaigns, managing web store content, reporting, administering user roles, and supporting back-office workflows. The position operates under general direction, requires regular discretion and independent judgment, and involves creativity and problem-solving. It is part-time, with an expectation of no more than 15–20 hours per week. Occasional travel of approximately 10–15% is required.

Requirements

3–5 years of experience with UFP’s business systems or similar external platforms.
Strong understanding of ecommerce workflows, content management, and web usability.
Proficiency in Microsoft Office Suite, especially Excel, Word, Teams, and Outlook.
Knowledge of API tools such as Postman and integration tools such as Avalara and ShipStation.
Knowledge of programming languages such as PHP, Symphony, and JavaScript.
Excellent verbal and written communication skills.
Ability to interact with all levels of the organization and with external partners.
Strong organizational skills and attention to detail.
Self-motivation and a process-oriented, analytical mindset.
Ability to manage multiple priorities and adapt quickly to change.
Self-managed and proactive, with strong interpersonal skills and a team-first attitude.
Professionalism and enthusiasm.
Ability to work independently with minimal supervision.
Must be able to pass a drug test.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
Ecommerce platform experience, especially with Oro Commerce and/or Shopify.
Familiarity with UFP’s organizational structure and culture.

Responsibilities

Create and manage project plans to improve and implement business processes.
Use project management tools such as Jira, Confluence, Asana, or Azure DevOps.
Analyze workflows, identify inefficiencies, and propose scalable solutions.
Administer the Oro Back-office and develop expertise in ecommerce platforms, including Oro Commerce and Shopify.
Assist in coordinating data integration and connectivity across systems.
Understand API and EDI connections related to ERP, inventory, and shipping.
Support front-end design and user experience improvements for the portal.
Collaborate with development teams to manage web content updates.
Manage software bugs, feature testing, and enhancements.
Create documentation and conduct testing after deployments and updates.
Triage system issues and communicate with internal and external stakeholders to resolve them.
Oversee content and performance optimization, SEO, accessibility, A/B testing, and analytics tracking.
Train internal and external portal users with varying technical experience.
Communicate with technical teams and non-technical stakeholders.
Assist sales teams in resolving bugs and issues without backend code changes.
Handle onboarding tasks, including customer and user creation and manual product entry in Oro Commerce Backoffice.
Respond to internal and external inquiries about pricing, products, and data integrity.
Use tools such as Postman to verify API functionality.
Maintain and update KPI reports.
Collaborate with the sales team to validate data accuracy and resolve discrepancies.