Retail Web Systems Administrator

UFP Industries•Grand Rapids, MI

About The Position

The Retail Web Systems Administrator supports UFP Retail Prowood’s dealer B2B portal, built on Oro Commerce, by working with internal departments and customers to improve the portal’s functionality, performance, and user experience. The role administers and optimizes the platform and identifies process improvements through UFP business systems and Oro Commerce. It operates under general direction and requires discretion, independent judgment, creativity, and problem-solving. This is a part-time position expected to require no more than 15–20 hours per week. The administrator manages Oro Commerce back-office activities, including product lines, customers, sales, taxes, marketing campaigns, web-store content, reporting, user roles, and workflows. The role also supports project and process management, ecommerce platform administration, integrations, UX/UI and content improvements, testing, website optimization, training, operational support, and KPI reporting. Occasional travel of approximately 10–15% is required. The employee must pass a drug test.

Requirements

Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field is preferred.
3–5 years of experience with UFP’s business systems or similar external platforms.
Strong understanding of ecommerce workflows, content management, and web usability.
Proficiency in Microsoft Office Suite, especially Excel, Word, Teams, and Outlook.
Excellent verbal and written communication skills and the ability to interact with all levels of the organization and external partners.
Strong organizational skills and attention to detail.
Self-motivated, process-oriented, and analytical approach.
Ability to manage multiple priorities and adapt quickly to change.
Ability to work independently with minimal supervision.
Must be able to pass a drug test.
Occasional travel of approximately 10–15% is required.

Nice To Haves

Ecommerce platform experience, with Oro Commerce and/or Shopify highly preferred.
Familiarity with UFP’s organizational structure and culture.
Knowledge of API tools such as Postman and integration tools such as Avalara and ShipStation.
Knowledge of programming languages such as PHP, Symphony, and JavaScript.
Familiarity with Google Looker Studio, GA4, Power BI, and New Relic.
Experience with project management tools such as Jira, Confluence, Asana, or Azure DevOps.
Familiarity with tools such as Avalara and ShipStation for sales tax and shipping automation.

Responsibilities

Create and manage project plans to improve and implement business processes.
Use project management tools such as Jira, Confluence, Asana, or Azure DevOps.
Analyze workflows, identify inefficiencies, and propose scalable solutions.
Administer the Oro Commerce back office and develop expertise in ecommerce platforms including Oro Commerce and Shopify.
Assist in coordinating data integration and connectivity across systems, including API and EDI connections related to ERP, inventory, and shipping.
Support front-end design and user-experience improvements and collaborate with development teams on web-content updates.
Manage software bugs, feature testing, enhancements, documentation, and testing after deployments and updates.
Triage system issues and communicate with internal and external stakeholders to resolve them.
Oversee content and performance optimization, SEO, accessibility, A/B testing, and analytics tracking.
Train internal and external portal users with varying levels of technical experience.
Assist sales teams in resolving bugs and issues that do not require backend code changes.
Handle onboarding tasks such as customer and user creation and manual product entry through Oro Commerce Backoffice.
Respond to internal and external inquiries related to pricing, products, and data integrity.
Use tools such as Postman to verify API functionality and maintain awareness of Avalara and ShipStation for tax and shipping automation.
Maintain and update KPI reports and collaborate with the sales team to validate data accuracy and resolve discrepancies.
Manage Oro Commerce activities including product lines, customers and sales, taxes, marketing campaigns, web-store content, reporting, user roles, and back-office workflows.