Retail - Warehouse Supervisor

SSA Group, LLC • San Antonio, TX

11d • $16

About The Position

The Retail Warehouse Supervisor manages warehouse functions and operations for the Retail Department, supporting the retail management team with merchandise storage, access, accountability, inventory, deliveries, and product readiness. The role leads and develops department staff, helps maintain a safe, clean, and organized workplace, and supports guest service, sales, and merchandising. The supervisor works with vendors and internal retail leaders to address merchandise and invoice issues and monitors stock levels. The position also supports company and client sustainability, inclusion, and community engagement efforts. The role requires varied hours, including nights, weekends, and holidays as needed, and may involve driving a company vehicle or golf cart within the scope of employment.

Requirements

• At least two years of retail experience.
• Three to five years of warehouse experience.
• Strong interpersonal and communication skills, including the ability to communicate with team members, the Executive Chef, General Manager, and headquarters personnel as needed.
• Proven leadership skills and understanding of team building, development, and partnership.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Organizational and planning skills.
• Flexibility in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Ability to stand and walk for extended periods and move and handle boxes weighing 35–50 pounds or more as required.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• A valid driver’s license and satisfactory DMV check are required to drive a company vehicle or golf cart within the scope of employment.
• Must be at least 18 years old.

Responsibilities

• Develop and implement storage systems, policies, and procedures to maximize space and storage efficiency.
• Contact vendors to resolve invoice discrepancies and shortages or overshipments, and arrange emergency shipments or requisitions.
• Recruit and hire team members; integrate, supervise, evaluate, develop, and coach staff; issue documentation and manage employee exits.
• Fulfill guests’ needs quickly and efficiently.
• Support the Retail Management team and lead warehousing plans to provide easy access to and accountability for merchandise.
• Monitor stock levels and provide feedback to the Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager.
• Comply with applicable local, state, and federal laws and uphold company policies and procedures.
• Maintain a clean, safe, and organized work environment and ensure department staff meet SSAfety standards and training expectations.
• Support merchandising to maximize sales, promote items or suggestive selling when on the floor or covering breaks, and identify sales opportunities through product sales analysis.
• Perform SSA EXTRA Guest Service steps to provide memorable experiences for guests and clients.
• Oversee product quality, levels, and inventory; receive and process merchandise deliveries; and ensure items are priced and labeled promptly.
• Handle and transport merchandise with proper care.
• Assist with maintenance and repairs of the warehouse facility and equipment as needed.
• Accurately process information and merchandise through a POS system.
• Manage Accounts Payable software for invoice processing initiation.
• Promote an inclusive and supportive approach within the unit and Brand team, and help remove barriers and support growth opportunities for team members.
• Support sustainability and conservation efforts, including sharing knowledge with unit staff.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility conditions.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed