Retail - Warehouse Supervisor

SSA Group • San Antonio, TX

11d

About The Position

SSA Group is hiring a Retail Warehouse Supervisor to manage warehouse functions and operations for the Retail Department. The role supports the Retail Management team by leading warehousing plans that provide easy access to and accountability for merchandise, while overseeing product quality, stock levels, inventory, receiving, processing, pricing, and labeling. The supervisor also maintains an organized and safe warehouse and assists with facility and equipment maintenance and repairs as needed.

The position includes leading department personnel, from recruiting and onboarding to supervision, performance evaluation, coaching, documentation, and employee exits. The supervisor supports guest service and retail sales, promotes an inclusive and supportive unit, and helps the operation meet company and client sustainability, conservation, and community-engagement goals. All education backgrounds are accepted; candidates must be at least 18 years old.

Requirements

• At least two years of retail experience.
• Three to five years of warehouse experience.
• Must be at least 18 years old.
• Strong interpersonal and communication skills, including the ability to communicate with team members, the Executive Chef, General Manager, and headquarters personnel as necessary.
• Proven leadership skills and an understanding of team building, development, and partnership.
• Strong problem-solving and decision-making skills, organization, and planning abilities.
• Ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and move and handle boxes weighing 35–50 pounds or more as needed; ability to perform the role’s stated functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• A valid driver’s license and DMV check are required when driving a company vehicle and/or golf cart within the scope of employment.

Responsibilities

• Develop and implement storage systems, policies, and procedures to use warehouse space and storage areas efficiently.
• Contact vendors to resolve invoice discrepancies, shortages, and over-shipments, and arrange emergency shipments or requisitions.
• Recruit and hire team members; integrate new hires; supervise, evaluate, develop, and coach assigned personnel; issue documentation; and manage employee exits.
• Support the Retail Management team and lead warehouse planning to ensure merchandise is accessible and accountable.
• Monitor stock levels and provide feedback to the Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager.
• Manage warehouse functions and operations for the Retail Department, including product quality, product levels, and inventory.
• Receive and process merchandise deliveries; ensure products are priced and labeled promptly; and handle and transport merchandise appropriately.
• Maintain a clean, safe, and organized work environment and assist with warehouse facility and equipment maintenance and repairs as necessary.
• Fulfill guest needs quickly and efficiently and perform SSA EXTRA Guest Service steps to provide memorable experiences for guests and clients.
• Support merchandising to maximize sales; promote products through promotional items or suggestive selling; and identify sales opportunities by analyzing product sales as necessary.
• Follow applicable local, state, and federal laws and uphold company policies and procedures.
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff.
• Accurately process information and merchandise through a POS system and manage Accounts Payable software for initiating invoice processing.
• Promote an inclusive and supportive approach within the unit and help remove barriers and empower team members’ growth and opportunity.
• Support company and client sustainability and conservation guidelines, apply relevant practices, and provide opportunities to teach unit staff.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, 1,000 hours worked, and enrollment during open enrollment periods.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed