Retail Volunteer Coordinator

WEAVE•Sacramento, CA

13d•Hybrid

About The Position

WEAVE's mission is to promote safe and healthy relationships and support survivors of sexual assault, domestic violence, and sex trafficking. WEAVE’s vision is that when everyone acts, violence ends. The Retail Volunteer Coordinator is responsible for managing and growing the volunteer program at WEAVE’s various thrift store locations, which represents the majority of the agency’s volunteer engagement and plays a critical role in supporting revenue generation. In addition, the position supports general thrift operations including serving as a key holder, processing donations and providing customer service to shoppers, donors and clients as directed. This position focuses exclusively on retail volunteers and does not oversee agency-wide volunteer engagement or fundraising events. Instead, it ensures that the retail operation is consistently staffed with trained, supported, and engaged volunteers who contribute meaningfully to store operations. The Retail Volunteer Coordinator works in close partnership with the Retail General Manager and store team to align volunteer efforts with daily operational needs, while also collaborating with the philanthropy and communication departments on recruitment strategies, communications to volunteers, and overall volunteer pipeline development. Success in this role is measured by consistent volunteer coverage, strong volunteer retention, positive volunteer experience, and alignment with retail operations goals.

Requirements

Minimum of two years of experience in volunteer coordination, retail operations, customer service, or related field.
Experience supervising or coordinating volunteers or paid staff required.
Proficiency in Office 365 tools and ability to learn volunteer/database systems.
Comfort working in an active retail environment, including standing, walking, and occasional lifting.
Completion of WEAVE’s peer counselor training and background check (post-hire requirement).
Valid California Driver’s license and reliable transportation.

Nice To Haves

AA or BA degree in a related field preferred; relevant experience may be substituted.
Retail or thrift store experience strongly preferred.
Bilingual in Spanish strongly desired but not required.

Responsibilities

Coordinate all aspects of the WEAVE Thrift volunteer program and serve as the primary point of contact for retail volunteers.
In collaboration with the Community Engagement Coordinator, schedule, advertise and co-facilitate monthly volunteer orientations.
Collaborate with the Retail General Manager to align volunteers with store priorities, including sales floor support, Donation Center, merchandising, and organization.
Ensure the accurate maintenance of records of volunteer hours, participation, and engagement in volunteer database.
Orient and train volunteers in store and donation center operations, duties and customer service expectations.
Build strong relationships with volunteers to foster retention and long-term engagement.
Create a welcoming, inclusive, and mission-driven volunteer environment within the retail stores and donation center.
In collaboration with the Philanthropy & Communications Department, develop and implement strategies for volunteer recognition and appreciation, particularly for high-frequency volunteers.
Coordinate and support group volunteer opportunities within the retail operation (corporate groups, schools, service organizations) and ensure group experiences are organized, meaningful, and aligned with store capacity and needs.
Partner with the Community Engagement Coordinator to ensure a seamless volunteer experience across recruitment and placement.
Perform general retail duties including cashiering and customer assistance.
Oversee donation center operations including donation acceptance, processing in-kind donations, pricing and sorting items as directed.
Provide excellent stewardship and customer relations with all in-kind donors.
Attend and participate in staff meetings and relevant committees.
Represent WEAVE in volunteer-related community networks as appropriate.
Other duties as assigned.