Retail Trainer

Acne Studios • New York, NY

5d • Onsite

About The Position

Acne Studios is seeking a Retail Trainer for their New York office to support Retail and Outlet stores across the region. The role focuses on driving sales performance and elevating brand standards through hands-on coaching and training. This position reports directly to the President, North America. The company emphasizes a culture of collaboration, support, inclusion, and trust, valuing diverse roles, backgrounds, skills, and experiences.

Requirements

• Strong commercial mindset — results-oriented, with the ability to motivate and inspire others.
• Energetic, persuasive communicator with excellent organizational skills — able to command a room and hold attention in both training and one-on-one coaching settings.
• A natural problem solver, comfortable giving direct, real-time feedback as well as designing structured, longer-term development plans to close performance gaps.
• Service-minded with a client-centric approach.
• Fashion-Luxury Retail background with 5+ years of coaching experience.
• Experience working across different cultures and markets.
• Fluent in English.
• Experience customizing centrally-developed training content for a regional or local audience.
• Willingness and ability to travel domestically and internationally.

Nice To Haves

• Luxury hospitality background a plus.

Responsibilities

• Drive sales and KPI performance by coaching, training, and developing store teams in selling, service, and product, through in-store and virtual trainings, workshops, and coaching sessions.
• Observe client interactions and selling behaviors on the sales floor across North America studios, providing real-time, on-the-go feedback to Client Advisors and Store Managers.
• Partner with Store Managers to identify store and market-level opportunities using sales dashboards, KPI trends, and client feedback — diagnosing root causes behind performance gaps, and tracking progress through coaching plans and logs by market and store.
• Adapt global/HQ-developed training content for the North America market and design new trainings and coaching plans that respond directly to identified gaps — combining short-term fixes (in-the-moment coaching, refreshers) with longer-term solutions (structured programs, updated materials) as needed, while maintaining consistency with brand standards.
• Develop Store Manager coaching and feedback competencies so leadership teams can sustain coaching momentum between visits.
• Develop and evolve the company's sales and service processes, training content, and tools, and own adoption of the training platform from onboarding through ongoing development.
• Own new hire onboarding and induction, partnering with subject matter experts at the market, region, and store level to set employees up to succeed from day one.
• Travel regularly across the North America region to deliver in-person coaching and training, with flexibility to work evenings and weekends around store and market needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed