Retail Field Trainer

Rockys Ace Hardware•Worcester, MA

5d•Onsite

About The Position

The Field Trainer is responsible for executing company training programs and workshops for associates and managers at multiple store locations within their assigned divisions. This role partners with District and Store Managers to ensure maximum effectiveness of sales, service, and Standard Operating Procedures (SOPs) goals by implementing, conducting, and auditing store training programs and operational procedures.

Requirements

Experience in executing company training programs and workshops.
Ability to partner with District and Store Managers.
Knowledge of sales, service, and Standard Operating Procedures (SOPs).
Experience in developing and implementing training methods.
Experience in conducting store orientations and on-the-job training.
Ability to assist associates with task-related issues.
Experience in training managers and testing trainees.
Ability to report on employee progress and provide feedback.
Experience in talent development and identifying potential management employees.
Experience in conducting refresher training.
Ability to coordinate vendor product training.
Experience in assisting with loss prevention training and documentation.
Ability to manage training materials, ensuring they are current.
Experience in contributing to training program enhancements.
Ability to collect feedback from attendees.
Experience in auditing training program effectiveness.
Ability to attend vendor-led trainings.
Ability to complete recap sheets for vendor trainings.
Ability to provide weekly written recaps and assign solutions.

Responsibilities

Collaborate with HR Manager, District, and Store Management to determine training needs and coordinate scheduling.
Develop and implement training methods such as individual training, group instruction, lectures, demonstrations, and meetings.
Assist with store orientations and on-the-job training for newly hired Cashiers and Sales Associates.
Help associates with specific task-related issues (in-store) as necessary.
Conduct training for managers, test trainees to measure progress, and validate skills.
Report on employee progress during training periods and provide ongoing feedback to Store Managers, District Managers, and HR Leadership.
Collaborate with the District Manager and HR Manager to identify potential employees for management positions and assign appropriate training to enhance their skills.
Conduct annual refresher training for Store Managers and Assistant Managers.
Coordinate vendor product training with Merchandise Manager and Store Managers, ensuring timely scheduling.
Assist Loss Prevention Services with training and documentation needs.
Ensure all training manuals, job descriptions, and qualification pages are current and up to date.
Contribute to existing training program enhancements.
Collect feedback from attendees to improve future training content and presentation.
Audit the effectiveness of all company training programs and initiatives.
Attend all field-based vendor-led trainings.
Work with vendor to complete a “what did we learn today” recap sheet for each attendee.
Provide weekly written recaps on store visits and findings, and assign go-forward solutions.