Retail Field Trainer

Rocky's Ace Hardware•Springfield, MA

6d•$20 - $25•Onsite

About The Position

The Field Trainer is responsible for executing company training programs and workshops for associates and managers at multiple store locations within their assigned divisions. This role partners with District and Store Managers to ensure maximum effectiveness of sales, service, and Standard Operating Procedures (SOPs) goals by implementing, conducting, and auditing store training programs and operational procedures.

Requirements

Experience in training program execution
Ability to collaborate with HR, District, and Store Management
Experience in developing and implementing training methods
Experience with store orientations and on-the-job training
Ability to assist associates with task-related issues
Experience conducting manager training and skill validation
Ability to report on employee progress and provide feedback
Experience in talent development and identifying potential management employees
Experience conducting refresher training for managers
Ability to coordinate vendor product training
Experience assisting with loss prevention training and documentation
Knowledge of training manuals, job descriptions, and qualification pages
Ability to contribute to training program enhancements
Experience collecting feedback for training improvement
Ability to audit training program effectiveness
Experience attending vendor-led trainings and completing recap sheets
Ability to provide weekly written recaps and assign solutions

Responsibilities

Collaborate with HR Manager, District, and Store Management to determine training needs and coordinate scheduling.
Develop and implement training methods such as individual training, group instruction, lectures, demonstrations, and meetings.
Assist with store orientations and on-the-job training for newly hired Cashiers and Sales Associates.
Help associates with specific task-related issues (in-store) as necessary.
Conduct training for managers, test trainees to measure progress, and validate skills.
Report on employee progress during training periods and provide ongoing feedback to Store Managers, District Managers, and HR Leadership.
Collaborate with the District Manager and HR Manager to identify potential employees for management positions and assign appropriate training to enhance their skills.
Conduct annual refresher training for Store Managers and Assistant Managers.
Coordinate vendor product training with Merchandise Manager and Store Managers, ensuring timely scheduling.
Assist Loss Prevention Services with training and documentation needs.
Ensure all training manuals, job descriptions, and qualification pages are current and up to date.
Contribute to existing training program enhancements.
Collect feedback from attendees to improve future training content and presentation.
Audit the effectiveness of all company training programs and initiatives.
Attend all field-based vendor-led trainings.
Work with vendors to complete a “what did we learn today” recap sheet for each attendee.
Provide weekly written recaps on store visits and findings, and assign go-forward solutions.