Retail Trainee

Goodwill Gulf Coast•Pensacola, FL

10d•$16 - $16•Onsite

About The Position

The Retail Trainee is a temporary position supporting Goodwill Gulf Coast’s mission through retail operations, donation intake, merchandise preparation, and customer service. The role provides training and support across core store operations, including donation intake, sales-floor maintenance, and merchandise processing. The position is based at Ensley in Pensacola, Florida, and is supervised by the Store Manager and Assistant Manager. It is non-exempt and temporary, with a duration of up to 90 days. The roles are intended to become regular positions after 90 days, with conversion expected when performance, work ethic, and cultural fit meet expectations. The schedule requires open availability Sunday through Saturday, between 8:00 a.m. and 8:30 p.m., including nights and weekends. High school diploma or GED is preferred but not required; prior service-industry experience is preferred. Positions are filled based on the order complete applications are received and availability for required shifts. There is no in-person interview; communication is by phone, text, and email. Applicants who receive an offer must complete and return offer paperwork within 24 hours.

Requirements

Ability to interact cordially and productively with a variety of people.
Ability to market Goodwill and explain its mission to the general public.
Ability to take initiative and work well with little supervision.
Ability to work a flexible schedule, including nights and weekends.
Ability to distinguish better name-brand merchandise.
Ability to bend, stretch, and stoop frequently.
Ability to stand, walk, and twist for prolonged periods.
Ability to push wheeled equipment weighing 50 to 150 pounds.
Ability to lift and carry up to 25 pounds frequently and up to 75 pounds occasionally with assistance.
Ability to use fingers, hands, and wrists repetitively.

Nice To Haves

High school diploma or GED.
Prior work experience in the service industry.

Responsibilities

Provide excellent donor and customer service, greeting customers within 10 seconds and offering friendly assistance and information.
Unload donations from donor vehicles and accept donations left outside the store.
Keep an accurate count of donations and sort them into designated equipment.
Load large purchases for customers.
Sort and price merchandise, separating sellable from unsellable items and preparing items for display.
Clean, hang, and rotate merchandise on the sales floor to maintain a neat, organized presentation.
Monitor and maintain the cleanliness and organization of dressing rooms and the sales floor throughout the day.
Answer customer questions, assist with free medical equipment forms, and stock as needed.
Leave a clean and empty work station at the end of each shift.
Maintain the exterior and interior image of the donation area to Goodwill standards.
Keep aisles in the production area free from debris.
Follow all company policies and procedures.
Perform other duties as assigned.