Retail Team Leader

Retail Stores • San Antonio, TX

12d

About The Position

The Retail Team Leader, internally classified as a Zone Team Leader, serves as a store keyholder and provides guidance and direction for the successful operation of an assigned zone on the store’s retail sales floor. The role oversees a team focused on merchandising and selling merchandise while helping ensure an exceptional associate and customer experience. Responsibilities include merchandising and customer service oversight, operational execution, and supervising associates in the assigned zone.

Requirements

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and ability to work as a team player who interacts well with customers and associates.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and in a safe manner.

Responsibilities

• Execute established procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, advertising sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet operational expectations.
• Oversee processes to ensure merchandise is planned for and received and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective merchandise unloading and processing to the sales floor.
• Drive associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone and communicate company directives to ensure follow-up is completed.
• Perform Team Leader functions to open and close the store when needed.
• Complete additional responsibilities as assigned.

Benefits

• Medical, dental, vision, and prescription coverage begins after 90 days of employment.
• 401(k) with a generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED