Retail Team Leader at Bellevue

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. • Bellevue, KY

11d • $0 - $14

About The Position

The Retail Team Leader supports the Retail Store Manager with daily store operations, customer service, associate development, and sales and production goals. The role provides leadership and guidance to team members and helps maintain a safe, productive, and welcoming store environment. It also provides training, direction, and work delegation for Donation Attendants, Merchandise Processors, and Sales Associates. The position is with Ohio Valley Goodwill Industries, a mission-driven organization whose retail revenue supports rehabilitation and employment services.

Requirements

• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective communication skills in English.
• Flexibility to work opening, production, and closing shifts.
• Ability to stand and walk for extended periods.
• Frequent bending, stooping, twisting, kneeling, and reaching.
• Ability to lift and carry up to 35 pounds, with or without reasonable accommodation.
• Ability to work in a fast-paced retail environment.
• Regular and reliable attendance required.

Nice To Haves

• Previous retail leadership or supervisory experience (1+ year preferred).

Responsibilities

• Support the Retail Store Manager in overseeing daily store operations.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Coach, train, and develop retail associates to maximize performance.
• Provide leadership, guidance, and feedback to team members.
• Help maintain a safe, productive, and welcoming store environment.
• Monitor sales transactions and ensure proper cash-handling procedures are followed.
• Address escalated customer and operational issues.
• Ensure accurate pricing, quality standards, and merchandising execution.
• Support inventory management and production processes.
• Drive team productivity and achievement of store goals.
• Ensure compliance with company policies and procedures.
• Provide training, direction, and work delegation for Donation Attendants, Merchandise Processors, and Sales Associates.

Benefits

• Career growth and promotion opportunities.
• Leadership development and digital training programs.
• Supportive team environment focused on success and service.
• Internal employee referral bonus of $300 when the referred candidate is hired and completes 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed