Retail Team Lead - Elmhurst

The Fruitful Yield•Elmhurst, IL

About The Position

The Retail Team Lead sells health and natural food products to customers and provides excellent customer service. Under the direction of the Assistant Store Manager or Store Manager, the role assists with coordinating store activities and may act as Manager on Duty when assigned. The position also performs supervisory duties as directed when management is absent from the store. The role supports daily sales, cashiering, merchandise presentation, stocking, inventory, and store operations. It handles cash and deposits responsibly, assists with inventory counts and records, helps maintain backroom organization and store cleanliness, and follows company policies, safety standards, and Good Manufacturing Practices (GMP).

Responsibilities

Act as Manager on Duty when assigned and assist with other leadership duties.
Perform supervisory duties as directed by the Store Manager or Assistant Store Manager when management is absent.
Foster a positive work environment and follow company policies and procedures.
Greet customers, determine their merchandise needs, help locate products, suggest suitable selections, and explain product selling points.
Print and process price labels for store merchandise.
Operate the POS system, receive payments or obtain credit authorization, and bag merchandise.
Record out-of-stock items and special customer needs, and communicate out-of-stock items or special orders to management.
Complete the audit envelope, including the cash spreadsheet and deposit, and complete the Daily Sales spreadsheet.
Handle money and bank deposits safely and responsibly.
Approve returns and exchanges at the register within the assigned approval level.
Display new merchandise and stock shelves neatly by product type, brand, and size.
Rotate stock and check for expired products.
Prepare and maintain stock inventory.
Conduct cycle counts and physical inventory from beginning to end, including counting products and troubleshooting.
Compile reports on inventory adjustments and stock records, spoiled or damaged stock, location changes, and shipment refusals.
Assist with miscellaneous POS and Catapult tasks.
Help maintain backroom organization and safety standards.
Help keep the store clean and sanitary, including sweeping, mopping, washing windows, and cleaning restrooms.
Comply with safety and GMP requirements.