FT Supervisor - Converse Auburn Hills

Nike • Auburn Hills, MI

6d • Onsite

About The Position

The Retail Supervisor at Converse Auburn Hills helps customers connect with Converse products and services while supporting an energetic, creative store environment. The role leads by example, delivers service in line with SOLE, and helps bring the consumer journey to life. The supervisor supports customer needs, contributes to a positive team atmosphere, and performs store operations including cash register use, shipping and receiving, stocking, cleaning, and visual displays. This is a full-time position of 40 hours per week, including nights, weekends, and holidays.

Requirements

• Must be at least 18 years old in the U.S.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Use customer service authentically to help customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about Converse products and services to support customer needs.
• Bring a positive attitude and passion to teammates and customers every day.
• Lead by example and deliver service in line with SOLE to bring the consumer journey to life.
• Make customers feel welcome, understand their wants and needs, and exceed their expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping, receiving, stocking, cleaning, and visual display duties.

Benefits

• Product discounts for employees and their families from Nike, Converse, and Jordan, up to 50% off.
• Accrued paid time off and holiday pay.
• 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits for eligible employees working 20 or more hours per week, starting on the hire date.
• Health Savings Accounts and Flexible Savings Accounts for eligible employees working 20 or more hours per week after 12 months of continuous employment.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
• Optum Employee Assistance Program support at no cost for the employee and their family.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.
• Access to employee-only events and sample sales.
• Learning and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed