Supervisor - Nike Auburn Hills

Nike • Auburn Hills, MI

1d • Onsite

About The Position

As a Nike Retail Supervisor, you represent NIKE in a high-volume, fast-paced retail environment. You help guide customers toward products that meet their needs and work with your team to deliver strong customer service and a positive shopping experience. The role includes leading by example, supporting teammates, and bringing NIKE’s Service Principles to life throughout the customer journey. Supervisors also perform store operations such as register transactions, shipping and receiving, stocking, cleaning, and building visual displays.

Requirements

• Must be at least 18 years old.
• Use customer service authentically so customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
• Flexibility to work nights, weekends, and holidays based on store needs.

Nice To Haves

• One year of retail or consumer service experience preferred.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to support customer needs.
• Bring a positive attitude and passion to interactions with teammates and customers.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome, show care for their wants and needs, and exceed their expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping, receiving, stocking, cleaning, and visual-display duties.
• Attend store events and support teammates.

Benefits

• Discounts for the employee and family from Nike, Converse, and Jordan, up to 50% off.
• Accrued paid time off and holiday pay.
• Eligible employees working 20 or more hours per week may access the 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits beginning on the day they are hired.
• Employees working 20 or more hours per week may access Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Optum Employee Assistance Program support at no cost for the employee and family.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed