FT Supervisor - Converse Auburn Hills

NIKE•Auburn Hills, MI

5d•Onsite

About The Position

The Retail Supervisor at Converse Auburn Hills supports customers and teammates while representing Converse products, services, and culture. The role helps create a welcoming customer experience, leads by example in delivering service in line with SOLE, and supports store operations including register use, shipping and receiving, stocking, cleaning, and visual displays. The position is full-time, 40 hours per week, and requires flexibility to work nights, weekends, and holidays based on store needs. Converse welcomes individual self-expression and encourages employees to bring their style and passion to the team. The company offers product discounts, employee-only events and sample sales, and learning and growth opportunities. Eligible employees may also access paid time off, holiday pay, retirement and savings plans, health and caregiving support, employee assistance, stock purchase opportunities, and tuition reimbursement, subject to the stated eligibility rules.

Requirements

Must be at least 18 years old in the U.S.
At least 1 year of retail or consumer service experience.
Flexibility to work nights, weekends, and holidays based on store needs.
Use customer service authentically so customers feel seen and understood.
Ability to learn and train on the latest products and technologies.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

Be enthusiastic, excited, and knowledgeable about Converse products and services to support customer needs.
Bring a positive attitude and passion to teammates and customers each day.
Lead by example and deliver service in line with SOLE to bring the consumer journey to life.
Make customers feel welcome, show care for their wants and needs, and exceed their expectations throughout their journey.
Act professionally and demonstrate integrity, reliability, and kindness.
Operate a cash register and perform shipping, receiving, stocking, cleaning, and visual-display duties.

Benefits

Product discounts for employees and family from Nike, Converse, and Jordan, up to 50% off.
Access to employee-only events and sample sales.
Learning and growth opportunities.
Accrued paid time off and holiday pay.
401(k) Plan for eligible employees working 20 or more hours per week.
CERA for eligible employees working 20 or more hours per week.
Employee Assistance Program and mental and emotional health support for eligible employees working 20 or more hours per week.
Financial coaching and education for eligible employees working 20 or more hours per week.
Child development support and caregiving benefits for eligible employees working 20 or more hours per week.
Health Savings Accounts and Flexible Savings Accounts for eligible employees working 20 or more hours per week after 12 months of continuous employment.
Employee Stock Purchase Plan with an opportunity to buy Nike stock at a discount.
Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.