Retail Supervisor - Full Time (Michigan City)
About The Position
PUMA is seeking a Retail Supervisor to provide a consistently high standard of customer experience in the store, in accordance with PUMA’s brand values and service standards. The role supports sales, key performance indicators, and profitability goals through planning, expense control, and strong sales and service practices. The Retail Supervisor assists store leadership with employee recruitment, training, development, and succession, and helps manage payroll and service-driven scheduling. The position also oversees merchandise opportunities, inventory and shrink goals, merchandise processing, and compliance with operational policies and procedures. The supervisor helps maintain a safe, healthy, and compliant environment for employees and shoppers. Non-traditional hours, including weekends, evenings, and holidays, are required; overtime may be required.
Requirements
- 1–2 years of experience in a customer service-oriented retail environment, preferably apparel or footwear.
- Demonstrated ability to exceed sales goals.
- Ability to reason through complex issues and present information to large groups.
- Strong team-player skills.
- Excellent communication skills.
- Ability to learn quickly.
- Computer skills, including basic knowledge of MS Office programs and retail software.
- Ability to work non-traditional hours, including weekends, evenings, and holidays; overtime may be required.
- Ability to constantly walk and move about.
- Ability to lift or carry and push or pull up to 30 pounds regularly.
- Speaking, hearing, near and far acuity, depth perception, and field of vision are critical to the position.
Responsibilities
- Provide consistently high standards of customer experience in accordance with PUMA’s brand values and service standards.
- Help the store achieve or exceed sales, KPI, and profitability goals through planning, expense control, sales, and service.
- Assist the Store Manager and Assistant Store Manager with recruiting, training, developing, and succession planning for high-performing employees.
- Control payroll and create service-driven schedules to support profitability and customer service.
- Manage and communicate merchandise opportunities to the Store Manager and/or Assistant Store Manager.
- Achieve or exceed inventory and shrink goals and manage physical inventory counts.
- Handle and process incoming and outgoing merchandise.
- Comply with company policies and procedures, operational core competencies, and key accountabilities.
- Maintain a safe, healthy, and compliant working and shopping environment.
Benefits
- Bonus
- Benefits (see full-time benefit summary)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
