Retail Supervisor (Full-Time | Leadership Experience Required) – Athens

America's Thrift Stores•Athens, GA

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards across store areas and ensuring quick, accurate, and friendly service for customers and donors. The role includes auditing and quality control, observing and evaluating team performance, and training and coaching team members. Retail Supervisors exemplify America's Thrift's Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays. The supervisor supports store operations and may oversee and administer retail processes and teams in the absence of the Assistant Store Manager. The role also includes manager-on-duty responsibilities and taking reasonable action when store leadership is absent.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods; lift and carry up to 50 pounds; push and pull up to 25 pounds; frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements; and safely climb approved equipment to heights of up to 14 feet.
Ability to safely perform essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Regularly observe and interact with team members, providing coaching and recognition.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to ensure sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use team member input to inform meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss-prevention awareness and uphold relevant procedures and policies.
Maintain a safe work environment through education and consistent follow-up, support OSHA guidelines, and ensure policies and procedures are in place.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.