Retail Supervisor – Full-Time | Leadership Experience Required | Rotating 8-Hour Shifts | Athens

America's Thrift Stores•Athens, GA

10d•$15

About The Position

America's Thrift Stores is seeking a dependable, motivated, customer-focused Retail Supervisor to join its leadership team. The supervisor supports daily store operations, leads and develops team members, maintains store standards, and helps create a positive shopping experience. This is a hands-on role in a fast-paced environment that values teamwork and leading by example. This is a full-time position with scheduled 8-hour shifts and open availability required Monday through Sunday, from store opening to closing. Rotating shifts include opening, mid-day, closing, weekends, and holidays. Schedules are prepared two weeks in advance. The Retail Supervisor reports to the Retail Manager and may oversee, implement, and administer retail operations and the team in the absence of the Assistant Store Manager. The role includes manager-on-duty responsibilities and other duties assigned by management. The position requires standing and walking for extended periods, lifting and carrying up to 50 pounds, and working in store and outdoor areas as business needs require.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others' work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during a shift.
Ability to lift and carry up to 50 pounds and push or pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to safely climb ladders or approved equipment to heights of up to 14 feet and maintain balance while performing job duties.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to work throughout store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as needed.
Ability to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.
High school diploma or GED is preferred.

Nice To Haves

High school diploma or GED.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; analyze product and supply levels and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, shop-ability, and visually appealing displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace; use open communication and act on team member input.
Refer complaints to the Assistant Store Manager or General Manager for resolution consistent with company values, policies, and procedures.
Protect company assets and information and promote loss prevention procedures.
Maintain a safe work environment through education, follow-up, and support of OSHA guidelines and company procedures.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.