About The Position

The House Supervisor reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, guidelines, and applicable regulatory and accreditation standards. This role serves as the administrative nursing liaison when the Director of Nursing and Vice President of Nursing/Clinical Support are absent, and is responsible for nursing activities, patient-care issues, and staffing during an assigned shift or time period. The supervisor monitors staffing, operational needs, and patient-care resources; supervises nursing staff; supports staff education and professional development; and coordinates emergency and non-routine events. The role may also provide direct nursing care as needed. Additional duties include supporting budget and financial controls, managing staff performance and personnel matters, ensuring compliance with human resources, privacy, and corporate policies, and promoting quality improvement and operational excellence. This position is 0.6 FTE, with 8-hour rotating shifts and every-other-weekend work.

Requirements

  • Bachelor's degree.
  • 5–7 years of experience.
  • Current Illinois RN license.

Nice To Haves

  • BSN.
  • CRRN.

Responsibilities

  • Acts as the administrative nursing liaison in the absence of the Director of Nursing and Vice President of Nursing/Clinical Support.
  • Oversees nursing activities and associated patient-care issues during an assigned shift or time period.
  • Monitors nursing staffing, operational needs, and patient-care needs to ensure resources are available for quality care.
  • Ensures adequate nursing staffing and directly supervises nursing staff, including scheduling and evaluations.
  • Assists with nursing department interviews in conjunction with Human Resources.
  • Provides staff feedback and annual competency assessments, enforces performance standards, and initiates formal counseling when necessary.
  • Develops, implements, and upholds department and organizational policies and procedures; recommends policy changes to the Director of Nursing when appropriate.
  • Develops and coordinates performance-improvement activities and participates in or delegates participation on process-improvement teams.
  • Assists nursing leadership with budget development and implements and supports finalized budget recommendations.
  • Plans and implements professional-growth activities and ensures staff complete mandatory education and training.
  • Coordinates and leads emergency and non-routine events during the assigned shift or time period.
  • Acts as a conduit between nursing administration and staff and as a resource for customer issues.
  • Educates, trains, and supports staff on procedures, changes, and operational issues to promote quality care and policy adherence.
  • Provides direct nursing care as needed under the Professional Nurse job description.
  • Reviews financial statements and reports with assigned financial staff and adjusts resource allocation, spending, and other business activity to support financial viability and budget compliance.
  • Supports financial controls and related policies and procedures and conducts administrative and business activities in support of operational excellence.
  • Maintains positive personnel relations, addresses associate questions and concerns, and ensures compliance with applicable laws, regulations, and human resources policies.
  • Ensures staff and physician performance-management programs are administered effectively and that staff receive ongoing feedback and coaching.
  • Ensures compliance with corporate-compliance and patient and associate privacy policies; exercises due diligence in activities with legal risks and uses General Counsel services as appropriate.
  • Models confidentiality and discretion in communications and information exchanges.
  • Carries out supervisory duties including interviewing and hiring, performance appraisals, merit-pay decisions, time-off and other associate requests, grievances, associate concerns, and recognition of accomplishments.
  • Carries out other duties and special assignments as delegated by the supervisor.
  • Demonstrates a visible working style consistent with WFH values and leadership competencies.

Benefits

  • Tuition reimbursement.
  • Loan forgiveness.
  • 401(k) matching.
  • Lifecycle benefits.
  • A wide range of benefits supporting physical, emotional, and financial well-being and protection from unexpected life events.
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