Retail Supervisor | Jasper

America's Thrift Stores•Jasper, AL

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards throughout the store and ensuring team members provide quick, accurate, and friendly service. The role includes auditing, quality control, observing and evaluating team performance, and training and coaching team members. The supervisor exemplifies America's Thrift Core Values in donor experience, productivity, and customer service. A rotating schedule that may include mid-shifts, evenings, weekends, and holidays is required.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others' work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to safely perform the essential physical functions of the role throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; assess product and supply levels and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability, and create and maintain visually appealing displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and turn team member input into meaningful action through open communication.
Escalate complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information and promote loss prevention procedures and awareness.
Maintain a safe work environment through education, follow-up, policy implementation, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.