Retail Supervisor | Jasper

America's Thrift Stores•Jasper, AL

8d•$15•Onsite

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards throughout the store and ensuring that customer and donor needs are met with quick, accurate, and friendly service. The role includes observing, evaluating, training, and coaching team performance through active involvement in auditing, quality control, and daily store activities. Retail Supervisors exemplify America's Thrift Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays. The supervisor directs and supports departmental team members, oversees scheduling and inventory, maintains merchandising and service standards, and supports cash handling, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the Retail Supervisor oversees the retail process and team in accordance with company policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods throughout the work shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach below, at, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access heights of up to 14 feet and maintain balance while doing so.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to store operational needs.
Ability to move throughout store areas, including the sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas.
Ability to work in a retail environment with varying noise levels, dust, odors, and changing activity levels; indoors in a semi-controlled temperature environment and outdoors in varying weather and temperatures as business needs require.
Ability to safely perform essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe and interact with team members regularly, providing coaching and recognition.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members on customer service expectations to deliver a positive customer and donor experience.
Maintain high standards for merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace.
Use open communication tools and turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information by ensuring safe handling, security, and integrity.
Promote loss prevention awareness and uphold applicable procedures and policies.
Maintain a safe work environment through education, follow-up, policy and procedure compliance, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.