Retail Supervisor - Hospital

Thomas Cuisine • Phoenix, AZ

1h • $22 - $24 • Onsite

About The Position

The Retail Supervisor supports daily retail dining operations with a focus on quality food, genuine service, and a positive guest experience. This role is ideal for a hands-on leader who thrives in a fast-paced healthcare environment, enjoys working alongside their team, and takes pride in maintaining a welcoming, efficient, and compliant retail operation.

Requirements

• High school diploma or equivalent required
• 2–4 years of food service, retail dining, or hospitality experience
• Familiarity with retail operations including cash handling, inventory, and POS systems
• Strong communication, leadership, and team development skills
• Ability to maintain organization, prioritize tasks, and adapt in a fast-paced environment
• Guest-service mindset with a passion for creating positive dining experiences
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Basic computer skills and familiarity with reporting tools.
• Knowledge of food safety standards
• Ability to pass background check and drug screen.

Nice To Haves

• hospitality, food service, or related experience preferred
• Previous experience in a lead or supervisory role preferred
• ServSafe® certification preferred

Responsibilities

• Oversee daily operations of retail and café areas to ensure smooth, efficient service and a positive guest experience
• Support and guide frontline team members including cashiers, leads, and food attendants
• Assist with scheduling, training, and performance management to promote a strong, service-focused team
• Ensure compliance with food safety, sanitation, infection control, and regulatory standards
• Monitor and support cash handling and reconciliation processes to maintain accuracy and accountability
• Assist with purchasing, inventory management, and cost control within department guidelines
• Conduct regular rounds of retail areas to engage with guests, resolve concerns, and maintain a positive dining environment
• Support hiring efforts, interviews, onboarding, and training initiatives to build a high-performing team
• Help maintain quality assurance processes, operational standards, and departmental procedures
• Step into operational roles as needed to support the team during staffing gaps or peak periods
• Perform other duties as assigned

Benefits

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Holiday Premium Pay
• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)
• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
• A supportive, collaborative work environment
• Opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED