Retail Supervisor - Full Time (Miromar)

PUMA•Estero, FL

1d•$21 - $24

About The Position

The Retail Supervisor provides consistently high standards of customer experience in the store in accordance with PUMA’s brand values and service standards. The role supports the Store Manager and Assistant Store Manager in achieving sales, key performance indicator (KPI), and profitability goals through planning, expense control, sales, and service. The supervisor contributes to employee recruitment, training, development, and succession planning; manages payroll control and service-driven scheduling; communicates merchandise opportunities; and works toward inventory and shrink goals, including physical inventory counts. The role also handles incoming and outgoing merchandise and helps maintain a safe, healthy, compliant working and shopping environment. Work during non-traditional hours, including weekends, evenings, holidays, and potentially overtime, is required.

Requirements

1–2 years of experience in a focused, customer service-oriented retail environment.
Proven ability to exceed sales goals.
Ability to reason through complex issues.
Ability to present information to large groups.
Strong team-player skills.
Excellent communication skills.
Ability to learn quickly.
Computer skills, including basic knowledge of MS Office programs and retail software.
Ability to constantly walk and move about.
Ability to lift or carry and push or pull up to 30 pounds regularly.
Speaking, hearing, near and far acuity, depth perception, and field of vision are critical to the position.

Nice To Haves

Experience in apparel or footwear retail.

Responsibilities

Provide consistently high standards of customer experience in accordance with PUMA’s brand values and service standards.
Help ensure the store achieves or exceeds sales, KPI, and profitability goals through short- and long-term planning, expense control, sales, and service.
Assist the Store Manager and Assistant Store Manager with recruiting, training, developing, and planning succession for high-performing, results-driven employees.
Control payroll and create service-driven schedules to support profitability and high levels of customer service.
Manage and communicate merchandise opportunities to the Store Manager and/or Assistant Store Manager.
Achieve or exceed inventory and shrink goals and manage physical inventory counts.
Handle and process incoming and outgoing merchandise.
Comply with policies and procedures, operational core competencies, and key accountabilities.
Help maintain a safe, healthy, and compliant working and shopping environment.
Work non-traditional hours, including weekends, evenings, and holidays; overtime may be required.