Retail Supervisor | Foley

America's Thrift Stores•Foley, AL

14h•$15•Onsite

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards across store areas and ensuring team members provide quick, accurate, and friendly service. The role includes auditing and quality control, observing and evaluating performance, and training and coaching team members. The supervisor must be flexible to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays, and exemplify America’s Thrift core values in donor experience, productivity, and customer service. The Retail Supervisor directly supervises departmental team members, supports recruiting and onboarding, schedules staff based on labor needs, and may perform retail team member duties. The position also oversees inventory, cash register operations, cash handling, merchandise presentation, promotions, customer and donor service, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the supervisor oversees retail processes and the team in accordance with company policies and applicable requirements, and fulfills manager-on-duty responsibilities. The work takes place across store areas including the sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas. It involves exposure to varying noise, dust, odors, activity levels, and indoor and outdoor weather and temperature conditions. The position has substantial physical demands, including prolonged standing and walking, lifting and carrying up to 50 pounds, pushing and pulling up to 25 pounds, frequent bending and reaching, and safely climbing to heights of up to 14 feet.

Requirements

Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematical skills and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and/or verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods throughout the work shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach below, at, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access heights of up to 14 feet, and maintain balance while doing so.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions throughout the workday.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to operational needs throughout the store.
Ability to move throughout store areas, including sales floor, front end, processing areas, stock areas, loading and donation areas, offices, and exterior areas as required.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions, as business needs require.
Ability to safely perform essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into action.
Escalate complaints to the Assistant Store Manager or General Manager for resolution consistent with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold relevant procedures and policies.
Maintain a safe work environment through education, follow-up, policy implementation, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.