Retail Supervisor | Baton Rouge

America's Thrift Stores•Baton Rouge, LA

7d•$15

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintaining company standards across store areas and ensuring team members provide quick, accurate, and friendly service. The role includes auditing and quality control, observing and evaluating performance, and training and coaching team members. Retail Supervisors support customer and donor needs and exemplify America’s Thrift Core Values in donor experience, productivity, and customer service. The schedule requires flexibility to work rotating mid-shifts, evenings, weekends, and holidays. The supervisor directs departmental team members, supports recruiting and onboarding, schedules staffing around labor needs, and may perform the duties of retail team members. Responsibilities also cover inventory and merchandise standards, register and cash operations, customer and donor service, promotions, loss prevention, workplace safety, and store leadership coverage when other leaders are absent. The position involves physical work throughout the store, including standing and walking for extended periods, lifting and carrying up to 50 pounds, and working indoors and outdoors in varying conditions.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods; lift and carry up to 50 pounds; and push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach below, at, and above waist and shoulder level, including overhead, and safely climb approved equipment to heights of up to 14 feet while maintaining balance.
Sufficient manual dexterity and hand-eye coordination to operate registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact with others and identify potential safety concerns.
Ability to move throughout all store areas and perform physical activities while supervising and responding to operational needs.
Ability to work in varying noise, dust, odor, activity, weather, and temperature conditions, both indoors and outdoors.
Ability to safely perform essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to the store’s labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; assess product and supply levels and take corrective action to ensure sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Ensure merchandise freshness, condition, pricing, and shop-ability; create and maintain appealing merchandise displays.
Assist the General Manager with sales and marketing promotion and program setup.
Maintain a respectful, values-driven workplace and use open communication to turn team member input into action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold procedures and policies.
Maintain a safe work environment through education, follow-up, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer the retail process and team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.