Retail Supervisor | Augusta

America's Thrift Stores•Augusta, GA

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintains company standards throughout the store, and ensures team members provide quick, accurate, and friendly service to customers and donors. The role includes auditing, quality control, observing and evaluating team performance, and training and coaching employees. The supervisor exemplifies America’s Thrift’s core values in donor experience, productivity, and customer service. A rotating schedule that may include mid-shifts, evenings, weekends, and holidays is required. The supervisor directs departmental team members and supports recruiting, selection, training, onboarding, scheduling, customer service, inventory, register operations, cash control, merchandise presentation, promotions, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the supervisor oversees retail processes and the team in accordance with company policies and applicable requirements, and fulfills manager-on-duty responsibilities when store leadership is absent. The position requires sustained movement and physical work throughout store areas, including lifting and carrying up to 50 pounds, pushing and pulling up to 25 pounds, frequent bending and reaching, and safely climbing to access merchandise up to 14 feet. Work may take place indoors and outdoors, in varying weather and temperature conditions, and with exposure to varying noise levels, dust, and odors. Essential physical functions must be performed safely, with or without reasonable accommodation.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods; lift and carry up to 50 pounds; push and pull up to 25 pounds; and frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to safely climb approved equipment to access merchandise or materials up to 14 feet and maintain balance while performing job-related activities.
Manual dexterity and hand-eye coordination to operate registers, computers, handheld devices, tagging equipment, and other store equipment.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to move throughout store areas and work indoors and outdoors in varying conditions, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; analyze product and supply levels and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform assigned morning accounting and banking procedures.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability, and create appealing displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication to turn team member input into action.
Escalate complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information and promote loss prevention procedures.
Maintain a safe work environment through education, follow-up, adherence to policies and procedures, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action when store leadership is absent.
Perform other duties assigned by management.