Retail Supervisor | Augusta

America's Thrift Stores•Augusta, GA

7d•$15

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintaining company standards throughout the store and responding to customer and donor needs. The role ensures team members provide quick, accurate, and friendly service through regular observation, evaluation, training, and coaching, as well as participation in auditing, quality control, and daily store activities. Retail Supervisors exemplify America’s Thrift Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays. The supervisor directs departmental team members and supports recruiting, training, scheduling, inventory, cash handling, merchandising, customer service, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the supervisor oversees retail processes and the team in accordance with applicable policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities as needed. The role includes substantial physical activity throughout the store and may involve exposure to varying noise levels, dust, odors, activity levels, and indoor and outdoor weather and temperature conditions. America’s Thrift describes itself as a purpose-driven retail company that supports local charities and communities and helps divert reusable goods from landfills.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach below, at, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to reach heights up to 14 feet and maintain balance while doing so.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to operational needs throughout the store.
Ability to move throughout store areas, including the sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas as required.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
Ability to perform the position’s essential physical functions safely throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender, and perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members on customer service expectations.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setup of sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity practices.
Promote loss-prevention awareness and uphold relevant procedures and policies.
Maintain a safe work environment through education, follow-up, policy and procedure implementation, and support of OSHA guidelines.
In the Assistant Store Manager’s absence, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action when store leadership is absent.
Perform other duties as assigned by management.