Retail Supervisor | Double Springs

America's Thrift Stores•Double Springs, AL

12d•$15

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards throughout the store and ensuring that team members provide quick, accurate, and friendly service. The role requires active auditing and quality control, as well as observing, evaluating, training, and coaching team performance. Retail Supervisors are expected to model America’s Thrift Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. The supervisor oversees departmental team members and supports recruiting, selection, onboarding, scheduling, and performance coaching. Responsibilities include managing inventory and cash operations, maintaining merchandise quality and displays, responding to customer and donor needs, supporting promotions, and upholding workplace, asset-protection, loss-prevention, and safety standards. When the Assistant Store Manager is absent, the Retail Supervisor oversees retail processes and the team, and fulfills manager-on-duty responsibilities as needed. The work involves moving throughout store areas, including the sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas. It includes extended standing and walking, lifting and carrying items up to 50 pounds, pushing and pulling items up to 25 pounds, frequent bending and reaching, and climbing approved equipment to heights of up to 14 feet. The role may involve exposure to varying noise, dust, odors, activity levels, and indoor and outdoor temperatures.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods throughout the shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access heights of up to 14 feet and maintain balance while doing so.
Manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to store operational needs.
Ability to move throughout all store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas.
Ability to work in a retail environment with varying noise levels, dust, odors, and activity levels, both indoors in a semi-controlled temperature environment and outdoors in varying weather and temperatures.
Ability to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver positive customer and donor experiences.
Ensure merchandise is fresh, in good condition, correctly priced, and shop-able.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity practices.
Promote loss-prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, consistent follow-up, policy implementation, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.