Retail Store Sales Associate

Blick Art Materials•Pittsburgh, PA

About The Position

The Retail Store Sales Associate supports Blick’s commitment to customers, the Arts, and local communities through teamwork, curiosity, and care. The role provides outstanding customer service and generates revenue through product knowledge, housekeeping, merchandising, signing, pricing, point-of-sale operations, and loss prevention while following company policies and procedures. Associates receive and use training in onboarding, sales, the Preferred Customer Program, special orders, and Custom Services. They also assist customers with Custom Services projects, appointments, orders, and pickup of completed orders. The position has no supervisory responsibilities. Associates are scheduled an average of 15–25 hours per week based on availability and business needs. Minimal local-area travel may be required.

Requirements

High school graduate or equivalent.
Six months of previous retail, sales, and/or customer service experience.
Ability to work independently and in a team environment.
Excellent communication skills.
Availability for flexible schedules, including day and evening shifts, weekends, and holidays, as required by business needs.
Ability to lift and carry 50 pounds using appropriate lifting techniques and following safety rules.
Ability to walk and stand for prolonged periods and climb ladders.

Nice To Haves

Working knowledge of a variety of traditional fine art mediums, including paints, markers, pencils, printmaking materials, clay, and papers.

Responsibilities

Deliver superior customer service by combining sales, product knowledge, and other skills training to meet or exceed customer expectations.
Complete and use Blick Onboarding Training, Blick Sales Training, Preferred Customer Program, Special Orders, and Custom Services Training from NDS.
Provide customer service at the Custom Services desk, including making customer appointments, consulting on projects, taking orders, and delivering completed orders in store.
Maintain an energetic and positive attitude in customer interactions.
Assist with merchandise setups and implement and maintain the store’s visual standards and techniques as directed by store management.
Follow directions and prioritize tasks to meet assigned deadlines with minimal supervision.
Report low stock levels, inventory discrepancies, and customer product requests to management as needed.
Maintain regular attendance in accordance with the retail attendance policy.