Retail Store Manager

Hope Services•San Jose, CA

55d•Hybrid

About The Position

Hope Services is seeking a Retail Store Manager to provide supervision, oversight, and management of thrift store operations. This role involves managing staff and volunteers, overseeing sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls. Hope Services is a leading provider of services to people with developmental disabilities and mental health needs in Silicon Valley, and they are looking for candidates who share their inspirations and aspirations. The company has received numerous accolades, including being a 2025 Winner of Mercury News Best in Silicon Valley, CARF Accredited, a 2024 Great Nonprofits Top-Rated Nonprofit, a Four-star Charity Navigator, and a 2024 Candid Gold Seal of Transparency.

Requirements

Bachelor’s Degree in related field plus 3 years of experience in retail management experience including not less than 2 years of supervisory experience OR An approved equivalent combination of education and experience.
Ability to relate in a positive, constructive manner with staff, management and administration.
Knowledge of retail thrift store operations.
Ability to document and complete daily book keeping.
Ability to read, write and communicate in English.
Knowledge of Hope and ability to communicate information about Hope
Knowledge managerial principles and techniques.
Ability to supervise. Train, and develop staff in a retail environment.
Excellent organizational skills
Ability to lift and move 40 lb. loads
Use of hand trucks and hydraulic lifters and other machinery.

Responsibilities

Manages and fulfills all daily responsibilities as assigned.
Management of all store operations including but not limited to personnel, property, store setup, and back room processing.
Assures quality control of product in order to maintain highest product quality and meet customer expectations.
Provides high level of customer service, trains staff to perform quality customer service.
Maintains adequate staffing to meet store demands.
Supervises retail associates as assigned, providing ongoing training and support as needed.
Leads staff to assure a cooperative work environment for the team.
Assures compliance with all building maintenance and safety practices to assure a safe work environment.
Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales.
Acts as a mandated abuse reporter.
May perform other duties as assigned to assure efficiency of operations.