Retail Store Manager

T-Mobile • Meadville, PA

11d • Onsite

About The Position

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world. Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Requirements

• 2-4 years of management experience in retail sales required
• 2-4 years of sales & sales management experience required
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work unless precluded from doing so by applicable law.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing, and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking, and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store.
• Drive operational efficiencies to help minimize risk and protect the store’s assets.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Benefits

• Competitive base pay plus milestone bonuses
• Benefits for part-time and full-time associates
• Medical, dental, and vision benefits
• Matching 401(k)
• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career!
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED