Retail Store Manager

Circle K Stores•Southaven, MS

21h•Onsite

About The Position

The Retail Store Manager is responsible for overseeing all aspects of store operations, including staff management, customer service, inventory control, financial analysis, and maintaining store standards. This role requires strong leadership, organizational, and communication skills to ensure the store operates efficiently and profitably while providing excellent customer service and maintaining a positive public image.

Requirements

High School diploma or GED preferred.
Experience in retail sales preferred.
Experience to perform the essential duties, responsibilities and working in the conditions described.
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
Ability to supervise and manage the functions listed in the CSR and ASM job description.
Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
Ability to communicate (orally and in writing) in English.

Responsibilities

Recruit, hire, and train employees, ensuring excellent customer service.
Develop, manage, and assign tasks to ensure the site is clean, stocked, organized, and well-kept.
Maintain a professional and supportive image among subordinates and supervisors.
Schedule employees to maximize customer service and maintain site image.
Implement non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent service and resolve customer complaints professionally.
Promote and ensure a safe, positive public image within the community.
Prepare and deliver timely performance appraisals with proper feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure effective and timely communication with all employees.
Establish regular communication meetings with site employees and the Market Manager.
Evaluate and develop action plans to meet site objectives.
Organize and maintain all site files and manuals.
Ensure all required reports are completed accurately and timely.
Manage merchandise stocking, display, and pricing.
Ensure all required employment-related posters and signs are displayed.
Analyze daily sales and expense information to maximize sales and net profits.
Budget and forecast P&L lines, and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis to maximize sales and net profits.