About The Position

The Retail Store Manager supervises, manages, and leads store employees, typically a team of 30–40 people. The manager ensures the team meets or exceeds sales goals, manages the store’s budget, and serves as the store’s public face in the local community. The role includes leading the hiring and training of employees and supervising Assistant Store Managers and a Shift Supervisor.

Requirements

  • At least 5 years of experience supervising teams of 30 or more employees.
  • Strong familiarity with developing budgets and creating plans to exceed financial expectations.
  • Focus on maintaining and improving Standard Operating Procedures (SOPs).
  • Demonstrated capacity to embrace change.
  • Demonstrated decision-making abilities.
  • Experience hiring and developing staff.
  • Proficiency with the MS Office suite.

Nice To Haves

  • Associate’s or bachelor’s degree in business or a related subject.
  • Bilingual language skills.
  • Prior military or related not-for-profit experience.

Responsibilities

  • Greet and assist donors and customers.
  • Monitor and maintain the store’s overall appearance.
  • Lead monthly meetings with store employees.
  • Attend monthly meetings with the Director and other store managers.
  • Maintain company records and reporting.
  • Lead, supervise, and manage store employees and Assistant Store Managers and a Shift Supervisor.
  • Help the team meet or exceed sales goals and manage the store’s budget.
  • Lead hiring and training of new employees.
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