Retail Store Manager - Valley Fair

Nestle Operational Services Worldwide SA•Santa Clara, CA

9d•$78,000 - $105,000•Onsite

About The Position

As a Nespresso Store Manager, you’re not only the leader of the store, but you are also the face of the brand. You set the tone for the team and bring the brand and customer experience to life. Mentoring your team to achieve sales goals and provide excellent customer service comes to you naturally. Plus, you have an entrepreneurial mindset setting you up to successfully take ownership of your boutique and connect with the community, build our brand, and share the story and values of Nespresso with passion.

Requirements

4+ years of experience in fast-paced or luxury retail
3+ years of supervisory experience
High School Diploma or GED required
Strong time management and prioritization skills
Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others.
Availability for open/close shifts, weekends, holidays
Ability to travel as required

Nice To Haves

Bachelor's degree preferred
Experience supervising 20+ employees in a high-volume, luxury retail environment
Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
Genuine passion for people
Strong business acumen with ability to drive teams to achieve revenue goals
Demonstrated success developing bench strength and future leaders
High collaboration and presence
Strong hospitality mindset
Agility and patience with learning new systems, software programs, and reporting methods

Responsibilities

Recruit, hire, and develop people to drive a culture of high performance and engagement.
Recognize and reward excellence while addressing any performance issues promptly.
Create personalized development plans and provide ongoing feedback to help your team thrive.
Lead by example, create an experience for each customer, and educate them on coffee and sustainability.
Lead and inspire others to learn and grow through coaching and mentoring.
Lead training initiatives to ensure your team has the knowledge and skills needed.
Uphold the Nespresso culture and values, fostering an engaged and motivated team.
Drive team performance by setting clear targets and providing true guidance.
Ensure compliance with standard operating procedures and manage inventory efficiently.
Collaborate with the District Manager to control labor costs and expenses effectively.
Support teams with troubleshooting tech issues for smooth operations.
Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.
Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance.
Think entrepreneurially to create community-building channels through experimentation and collaboration.