Retail Store Manager, Little Caesars Arena

Delaware North • Detroit, MI

1d • Onsite

About The Position

Delaware North Sportservice is hiring a Retail Store Manager to lead day-to-day retail operations at Little Caesars Arena in Detroit, Michigan. The role focuses on driving sales performance, delivering exceptional guest experiences, and ensuring efficient store operations. The position includes responsibility for developing associates, managing store performance and inventory, and maintaining company standards and a positive, guest-focused team culture.

Little Caesars Arena is a 20,000-seat venue and home of the NHL’s Detroit Red Wings and the NBA’s Detroit Pistons. Delaware North provides food, beverage, and retail services at the arena, including concessions and premium dining services.

Requirements

• Minimum of 2 years of supervisory experience.
• Ability to train and develop a team.
• Proficiency with Microsoft Office Suite.
• No degree required.

Nice To Haves

• Minimum of 1 year of retail operations experience preferred.

Responsibilities

• Hire, train, coach, and develop store associates to deliver exceptional guest service and achieve sales goals.
• Lead daily store operations, including scheduling, staff supervision, performance management, and execution of company initiatives.
• Drive sales and profitability through effective merchandising, promotional execution, and guest engagement strategies.
• Ensure compliance with company policies, cash handling procedures, loss prevention standards, and applicable federal, state, and local regulations.
• Manage inventory through receiving, replenishment, cycle counts, and inventory control processes to maximize product availability and minimize shrink.
• Monitor store performance metrics and identify opportunities to improve sales, operational efficiency, and the guest experience.
• Maintain visual merchandising standards and ensure the store is clean, organized, well-stocked, and brand compliant.
• Build a positive, guest-focused culture that promotes teamwork, accountability, and continuous improvement.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level and individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Friends-and-family discounts at many of the company’s hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed