Retail Store Manager

Crossroads Trading Co. Inc.•New York, NY

5d•$67,600 - $77,600

About The Position

Crossroads Trading is seeking a Store Manager to oversee store operations and bring its brand promise to life by offering communities a fun, fashion-centered, affordable shopping experience. The manager helps create an inclusive environment for customers and employees and leads the store team in delivering a positive second-hand shopping and selling experience. The role offers the opportunity to learn and run a second-hand business, including buying, merchandising, and inventory practices, while building trust with the customer base. The manager works hands-on on the sales floor, motivating and coaching employees, developing talent, and implementing strategies to grow the customer base, increase store traffic, and optimize sales. The position requires at least 40 hours per week. Crossroads advertises an annual wage range of $67,600–$77,600. The company describes its culture as focused on sustainability, fashion, inclusion, education, employee development, creativity, and authenticity.

Requirements

At least 2 years of prior retail management experience as a Lead Manager managing a team of 15 or more employees.
Extensive fashion knowledge, including familiarity with labels, brands, designers, and current trends.
Ability to work a minimum of 40 hours per week.
Must be authorized to work in the United States.

Nice To Haves

Hands-on leadership style and enthusiasm for motivating and coaching a team on the sales floor.
Ability to recognize, attract, and motivate talented individuals.
Resilience, strong communication, emotional intelligence, and team-building ability.
Authenticity and comfort working with diverse teams.
Adaptability and collaborative problem-solving skills.
People-first approach, kindness, and positivity.
Patience and enjoyment in training others.
Business-minded approach to growing customers, traffic, and sales.

Responsibilities

Oversee store operations and help deliver a fun, fashion-centered, affordable shopping experience.
Lead by example on the sales floor, greet customers, and create a welcoming, fun, and inclusive environment.
Prioritize and delegate tasks, coordinate breaks, respond to lines, and use the team to keep store operations running smoothly.
Guide the team in helping customers understand the store’s processes and selling experience, while addressing individual customer needs.
Mentor and coach team members using training tools and growth plans.
Communicate clearly and consistently with the manager and work in partnership with them.
Find creative ways to improve customer experience, employee engagement, and overall store performance.
Act with integrity and embody the company’s values of service, inclusion, and education.
Support the team and customers as needs change throughout the day.
Develop business strategies to grow the customer base, increase store traffic, and optimize sales.
Recognize, attract, and motivate talented team members.
Learn and manage buying, merchandising, and inventory practices.

Benefits

Medical, dental, and vision insurance for employees who work at least 20 hours per week.
Mental health day in addition to sick paid time off.
Vacation time and paid time off.
Set schedule with Sundays and Mondays off.
Six paid holidays per year.
Flexible scheduling.
401(k) with Roth and traditional options; company match up to 4% of employee contributions upon enrollment and an additional discretionary 2% at year-end.
Quarterly performance-based bonus.
Employee discount on merchandise, including luxury consignment pieces.
Commuter benefits with a monthly company contribution and match for commuter accounts.
Earned wage access through the ZayZoon partner app.
Twice-yearly travel to meet with peers for learning, celebration, and collaboration.
Clear growth paths and ongoing professional development.
Team bonding and celebration opportunities.
Training programs during onboarding and throughout employment.