Retail Store Manager

Michaels•West Jordan, UT

5d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of time on managerial work. The manager leads the team, holds team members accountable for delivering a great customer experience and achieving results, ensures readiness to deliver customer brand promises, and plans and communicates workload activities and KPIs for proper execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, or stocking shelves. The role oversees store operations, company programs and policies, staffing and development, sales and profit goals, customer experience, shrink and safety programs, and compliance with applicable laws and requirements. The manager serves as Manager on Duty and maintains operational understanding of all departments, including cross-training managers in Custom Framing sales and production. Other duties may be assigned.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch; some lifting of heavy items and accessing high shelves by ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, compliance with applicable laws and requirements, and execution of company policies and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives, and manage the team to achieve role KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach them to achieve results.
Lead performance management and, if necessary, disciplinary processes; identify talent and develop team members for advancement.
Use leadership competencies for continued self-development and model respectful, positive conduct aligned with the organization's vision and values.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.