Retail Store Manager
About The Position
The Resale Revolution Starts With You! Every great team is led by an inspired and passionate leader. As a Store Manager, you will oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Store Managers are committed to helping drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience. When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture. And you aren’t just impacting the planet’s future- you are impacting your own. You’ll learn how to run a second-hand business– you’ll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.
Requirements
- Prior experience in retail management as a Lead Manager managing a team of 15+ employees (2 years+)
- Extensive fashion knowledge including familiarity with labels, brands, designers and current trends.
- Must be able to work a minimum of 40 hours per week.
- Must be authorized to work in the United States.
Nice To Haves
- Hands-on approach, loving to be on the sales floor to motivate, coach, and help their team succeed!
- Ability to recognize, draw in, and motivate talented individuals to the team.
- Resilient, a great communicator, and exceptional at team-building.
- Authentic, enjoying working with diverse teams and leaders who care about fostering an environment of development, creativity, and authenticity.
- Fashion-focused, eating, breathing, and sleeping style.
- Adaptable, comfortable adjusting to changing circumstances and encouraging teammates to do the same.
- People-first attitude, energized by people, radiating kindness and positivity, understanding impact and uplifting others.
- Enjoy explaining how things work and have patience when teaching others.
- Business-minded, developing business strategies to grow customer base, increase store traffic and optimize sales.
Responsibilities
- Oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities.
- Drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
- Learn how to run a second-hand business– embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.
- Engage with new people daily, lead by example greeting each customer with a smile and welcome them to our store.
- Create a welcoming, fun, and inclusive environment to shop and work in.
- Prioritize and delegate tasks, including running breaks and managing lines, to ensure the store runs like a well-oiled machine.
- Guide the team to help customers learn how Crossroads works and encourage them to sell to us.
- Mentor and coach team members in developing their skills using training tools and growth plans.
- Maintain clear and consistent communication with your manager, as partnership is a cornerstone of our leadership philosophy.
- Find creative ways to enhance customer experience, employee engagement and overall store performance.
- Act with integrity in words and actions- do the right thing and do it right, even when it’s difficult.
- Embody core values of service, inclusion, and education, connecting with all customers and helping them.
- Show up to work on time and ready to go.
- Support the team and customers as needed, understanding that needs change and evolve throughout the day.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Support your physical + mental health
- Mental health day
- Sick PTO
- Medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
- Vacation time
- Set schedule with Sundays and Mondays off
- 6 paid holidays per year
- Flexible scheduling
- Contribute to your 401(k) - match up to 4% of contribution upon enrollment and an additional discretionary 2% at year's-end
- Roth and traditional 401(k) options
- Quarterly bonus based on performance
- Generous discount on all merchandise
- Clear pay ranges and advertised pay for positions
- Earned Wage Access through partner app ZayZoon
- Commuter Benefits - contribution and match for commuter account
- Travel twice a year to meet with peers in-person to learn, celebrate, and collaborate
- Employee Resource Group (ERG) for input on company shaping
- Clear paths for growth and ongoing professional development
- Opportunities to bond with team and celebrate successes
- Training programs for onboarding and career development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
