RedLion Mobile Store Manager- Stamford

RedLion Mobile • Stamford, CT

4d • Onsite

About The Position

The Retail Store Manager leads a retail store for a branded partner of Optimum Communications, helping residential customers access Internet, mobile, TV, and voice services. This hands-on leadership role is responsible for driving store performance and sales, developing a strong team, and delivering excellent customer experiences in a fast-paced, high-volume environment. The position is in person in Stamford, NY, with approximately 40 hours per week. Compensation is $55,000 per year plus commission.

Requirements

• 3–5 years of retail management experience; wireless, broadband, or consumer electronics experience is preferred.
• Proven success driving sales, leading high-performing teams, and using performance metrics.
• Strong leadership, communication, coaching, analytical, and problem-solving skills.
• Proficiency in Microsoft Office.
• High school diploma or GED.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable transportation and willingness to travel within a 35-mile radius.

Nice To Haves

• Telecom or wireless industry knowledge.
• Associate or bachelor's degree.
• Bilingual in Spanish.

Responsibilities

• Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Upsell and cross-sell products to maximize sales opportunities.
• Analyze performance data, identify trends and gaps, and act on opportunities for growth.
• Partner with marketing on local events, promotions, and seasonal campaigns.
• Recruit, hire, train, and develop a high-performing sales team.
• Build a collaborative, accountable, performance-driven culture focused on recognition and results.
• Maintain high customer satisfaction and NPS standards, resolving escalated customer concerns quickly and professionally.
• Keep the team current on products, promotions, technology updates, and company expectations.

Benefits

• Competitive base salary plus uncapped commission potential.
• Medical, dental, and vision insurance.
• 401(k).
• Paid training and onboarding.
• Paid vacation, sick time, and personal days.
• Internal promotions and advancement opportunities.
• Employee-exclusive growth and rewards programs, including the Milestone Program and Winners Circle annual all-expenses-paid trip for top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED