Assistant Store Manager - Stamford/Downtown

TD • Stamford, CT

9d • $32 - $48 • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenience, sales and advice, and personalized, connected service. It can lead the Store with minimal direction and make decisions about daily teller-line or platform work.

The position oversees complex advice and sales activity, coaches colleagues to provide proactive recommendations, and supports Customers with end-to-end financial advice. It drives business objectives, referrals, operational excellence, compliance, risk mitigation, and effective Store operations. The Assistant Store Manager also develops and manages team performance, supports colleague growth, and represents TD in the community.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with Customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution and for registration as a mortgage loan originator with NMLS.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary License.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Direct daily work to ensure personalized service and advice are delivered effectively, efficiently, and in compliance with regulatory requirements.
• Coach colleagues through observations, feedback, oversight, and communication to strengthen advice-giving and product knowledge.
• Provide end-to-end financial advice, recommendations, tools, and real-time insights that help Customers meet their financial goals.
• Identify advice, sales, and referral opportunities to acquire, retain, and deepen Customer relationships and support business growth.
• Manage leads, including self-generated, partner, retail-to-retail referral, and campaign leads; conduct outreach and arrange or host appointments.
• Handle critical, high-risk, and escalated Customer issues, resolve problems, and help prevent recurrence.
• Participate in community events and promote the TD brand while serving community needs.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Maintain an inviting Store environment and ensure common areas, lobby, and frontline meet internal, external, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations, oversee daily processes and transaction quality, and ensure policies and procedures are followed.
• Perform or oversee Store activities such as account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store's Operational Excellence plan, identify process improvements, and proactively audit for risk, compliance, and operational soundness.
• Ensure accurate documentation, due diligence, and timely completion of business processes; escalate non-standard or high-risk activities as needed.
• Lead a high-performing team by providing feedback, performance reviews, coaching, development, and timely performance management.
• Support team objective setting, monitor and address performance, and recognize strong performance.
• Participate in recruitment and selection, promote a fair and equitable diverse workforce, and foster productive relationships with partners and other teams.
• Share knowledge and information, encourage escalation of business challenges, support change, and champion TD's commitments and brand.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and access to an online learning platform.
• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager