Retail Store Manager I (65671)

Mobilelink USA LLC•Clarksville, IN

1d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned location, including sales achievement, customer service results, operational standards, and inventory. The manager leads and develops the team and implements company programs and processes to support performance. The role includes executing in-store sales, service, and customer-experience initiatives; coaching and motivating employees; ensuring staff are trained on products, promotions, and required processes; and maintaining compliance and protection of store assets. Employees may also be required to participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. These events may involve engaging customers, representing products and services, distributing marketing materials, and helping with setup or breakdown.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax machine.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the location’s sales, operations, sales achievement, customer service, operational standards, and inventory.
Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, inspire, engage, and motivate team members, and develop their performance.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Educate employees about the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to assigned budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities, including engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.