Retail Store Manager I

Mobilelink USA LLC•Battle Creek, MI

1d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned location. The role leads the store team and drives performance across sales achievement, customer service, operational standards, and inventory. The RSM demonstrates strong leadership, develops and manages the team, and implements company programs and processes. The position may also involve participating in outside sales events, community engagements, and promotional activities for Cricket Wireless, including engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.

Requirements

Two years of proven retail sales management experience, including interactive sales processes and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to succeed.
Create a work environment where employees can excel.
Deliver exceptional customer experiences.
Understand and help personnel understand the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, or processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to budgeted hours.
Ensure the team maintains a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications.
Ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities as required, including customer engagement, product representation, distributing marketing materials, and event setup or breakdown.