Retail Store Manager I

Mobilelink USA LLC•Clarksville, IN

2d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned store, including sales achievement, customer service, operational standards, and inventory. The manager leads the store team, drives performance, and develops, implements, and manages company programs and processes. The role includes executing in-store sales, service, and customer experience initiatives; coaching and developing employees; supporting product and promotion launches; maintaining compliance and operational processes; and protecting company assets. Employees may also participate in scheduled outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events may involve customer engagement, representing products and services, distributing marketing materials, and helping with setup or breakdown.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, motivate, and develop store employees.
Create a work environment where employees can excel and consistently deliver exceptional customer experiences.
Educate employees about the compensation plan and help them understand how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff according to budgeted hours.
Maintain a clean and inviting store environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in scheduled outside sales events, community engagements, and promotional activities, including engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.