Retail Store Manager I

Mobilelink USA LLC•Ashwaubenon, WI

4d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned location. The role leads the store team and drives performance in sales, customer service, operational standards, and inventory. The RSM demonstrates leadership and develops, implements, and manages team and company programs and processes. The manager is accountable for in-store sales, service, and customer experience initiatives; coaches and develops employees; supports product and promotion launches; schedules and staffs to budgeted hours; and ensures compliance, training, asset protection, and a clean, inviting store environment. Employees may also be required to participate in outside sales events, community engagements, or promotional activities for Cricket Wireless, including customer engagement, product and service representation, marketing-material distribution, and event setup or breakdown. Reasonable notice of scheduled events will be provided, and participation is a condition of employment.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, motivate, and develop the store team, including assisting on the sales floor.
Create a work environment where employees can excel and ensure customers receive an exceptional experience.
Understand and explain the compensation plan and help employees maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, or processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Schedule and staff the store to assigned budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities, including engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.