Retail Floor Lead Denver Cherry Creek

Vuori•Denver, CO

13d•Onsite

About The Position

Vuori is seeking a Retail Store Floor Lead to guide the retail sales team by example, build customer connections, and represent Vuori’s brand values through product knowledge and an upbeat, optimistic approach. The role helps the team uphold the company’s retail sales and customer experience standards. As part of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead supports excellent customer experiences and store operations, motivates the sales team toward sales goals in a team-based commission environment, and helps maintain the store’s merchandise presentation, inventory, and safety standards. When the Store Manager or Assistant Store Manager is not present, the Floor Lead leads the team in day-to-day store operations.

Requirements

Available to work morning and/or evening, 8-hour shifts, 5 days per week, and at least one weekend day.
Demonstrate punctuality and reliable attendance in accordance with scheduled shifts.
Ability to build relationships with customers and colleagues.
Customer service expertise, including creating positive experiences, embracing the social aspects of sales, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and sales team, keeping customer experience the top priority.
Prepare fitting rooms, find sizes, and give customers informed, honest feedback about merchandise style and fit.
Build lasting customer relationships by discussing product details, new products, and replenishments, and inviting customers to events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge, including knowledge of the broader fashion and activewear landscape, to serve customers as an expert.
Lead team projects while keeping customer experience in focus.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role responsibilities.