About The Position

The Retail Store Cleaning Associate is responsible for maintaining a clean and organized store environment, with a focus on floor care. Duties include operating scrubbers and buffers; dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot-cleaning glass and windows. The associate maintains cleanliness, organization, and recovery standards throughout the store, including the sales floor, single queue, associate lounge, backroom, and restrooms. The role follows company standards and policies for customer experience, merchandising, health and safety, operations, and loss prevention. The associate is cross-trained in multiple store areas and supports front-end coverage and other business needs. The position also involves communicating effectively with management and associates, participating in store recovery and safety awareness, and completing other duties as assigned.

Requirements

  • Excellent customer service skills.
  • Ability to work a flexible schedule to support business needs.
  • Strong organizational skills and attention to detail.
  • Physical stamina to perform cleaning tasks and operate a floor buffer and scrubber.
  • Ability to multitask and respond appropriately to changes in direction or unexpected situations.
  • Strong verbal and written communication skills, including listening and responding appropriately.
  • Ability to lift heavy objects with or without reasonable accommodation.
  • Ability to work effectively with peers and supervisors.
  • Retail customer experience preferred.

Nice To Haves

  • Retail customer experience preferred.

Responsibilities

  • Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
  • Maintain cleanliness, organization, and recovery standards throughout the store, including the sales floor, single queue, associate lounge, backroom, and restrooms.
  • Dust mop, damp mop, sweep, vacuum, dust, and spot-clean glass and windows.
  • Follow company health and safety policies, including refilling essential items in the lounge, restrooms, and front end.
  • Cross-train in other store areas, such as the backroom, front end, and sales floor, and support front-end coverage needs.
  • Role-model customer experience practices with internal and external customers.
  • Support a positive store culture through honesty, integrity, and respect.
  • Follow merchandising philosophy and signage standards.
  • Initiate and participate in store recovery throughout the day as needed.
  • Follow operational and loss prevention controls, including shrink-reduction guidelines and policies.
  • Communicate accurately and effectively with management and associates.
  • Follow labor laws and company policies and procedures, including meal and break-period policies.
  • Participate in safety awareness and help maintain a safe environment.
  • Perform other duties as assigned.

Benefits

  • Associate discount
  • Employee assistance program (EAP)
  • Smoking cessation support
  • Bereavement benefit
  • 401(k) associate contributions
  • Child care discounts
  • Cell phone discounts
  • Pet insurance
  • Legal insurance
  • Credit union
  • Referral bonuses
  • 401(k) match for associates meeting service or hours requirements
  • Medical insurance for associates meeting service or hours requirements
  • Dental insurance for associates meeting service or hours requirements
  • Vision insurance for associates meeting service or hours requirements
  • Health savings account (HSA) for associates meeting service or hours requirements
  • Health care flexible spending account (FSA) for associates meeting service or hours requirements
  • Life insurance for associates meeting service or hours requirements
  • Short- and long-term disability for associates meeting service or hours requirements
  • Paid parental leave for associates meeting service or hours requirements
  • Paid holidays, vacation, and sick time for associates meeting service or hours requirements
  • Auto and home insurance discounts
  • Scholarship program
  • Adoption assistance
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