Retail Store Chocolate Advisor
About The Position
As a Chocolate Advisor at Lindt USA, you will help create a positive and engaging in-store experience for customers. Retail teams at Lindt Chocolate Shops across the U.S. play an integral role in delivering a premium customer experience. The role calls for a positive, highly engaged self-starter with passion for Lindt, product knowledge, and commitment to the brand. The Chocolate Advisor contributes to store and individual sales goals through customer service, product knowledge, and Lindt-specific selling skills. The role also involves maintaining operational standards, supporting cash management, replenishing shelves, checking date codes and pricing, and keeping the store clean. Compensation is $15.00–$17.00 per hour. Applicants must be authorized to work full-time in the United States; visa sponsorship is not available. Applicants must successfully pass a background screening and may also be required to pass drug screenings.
Requirements
- Ability to interact positively with customers.
- Basic math and/or accounting skills.
- Ability to take direction and execute work effectively.
- High school graduate or equivalent.
- Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
- Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
- Must be available to work nights, weekends (Saturday and Sunday), and holidays.
- Must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Prior retail experience, preferably in a specialty retail environment.
Responsibilities
- Contribute to achieving or exceeding weekly, monthly, and annual store sales plans by providing high levels of customer service, demonstrating product knowledge, and using Lindt-specific selling skills.
- Demonstrate commitment to the store's sales mission on a daily, weekly, and monthly basis.
- Meet or exceed individual sales goals, including ADS, conversion, and other key performance indicators.
- Model Lindt standards through daily activities, including following the dress code, upselling, and maintaining a sales focus.
- Promote current marketing programs and use company-provided resources to optimize selling activity.
- Monitor customer or product issues and escalate them to management in a timely and professional manner.
- Take ownership of and participate in maintaining operational standards and controls.
- Handle cash management activities, including POS, paperwork, vendor logs, and compliance with policies and procedures.
- Restock shelves as needed and monitor date codes and pricing.
- Perform store maintenance and cleaning as directed and maintain store cleanliness.
- Comply with all Quality Assurance policies and procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
